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Editor-in-Chief: Müller, Jürgen / Treichel, Eckhardt

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*Prices in US$ apply to orders placed in the Americas only. Prices in GBP apply to orders placed in Great Britain only. Prices in € represent the retail prices valid in Germany (unless otherwise indicated). Prices are subject to change without notice. Prices do not include postage and handling if applicable. RRP: Recommended Retail Price.
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Maximilian Schuh
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03.07.18 ➞ 04.07.18 ( 1 night )
365 . 00 EUR
Free for HRS guests:
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03.07.18 - 04.07.18
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Location city

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Train station 0.1 km
City center 0.33 km
Airport 12.28 km
Excellent 2Evaluations
Breakfast 06:30–11
Parking directly at the hotel

Service facilities

Style of hotel and ambience

This boutique hotel has an extraordinary and exclusive atmosphere about it. The spacious rooms and suites are characterised by an elegant modern style and feature decorative design elements. Some of them come with a balcony. Unwind in the spa area with sauna, Jacuzzi, gym, and massage treatments. The restaurant serves Croatian and Asian specialities. There are also rooms that are perfect for private and business events.

Special features of the hotel

Free parking for hotel guests. Our restaurant offers full continental breakfast enhanced with local organic flavour. Lobby bar is offering an exciting view to the most traffic street in town. Wi-Fi internet and PC are available for use in a lobby. Whether you choose sauna, whirlpool, fitness or maybe one of the massages, you will surely rejuvenate and recharge for all your daily activities in our cosy wellness.

Hotel data

Hotel built in 2010, Last complete renovation 2010, Last partial renovation 2016, Number of floors 5, Total number of rooms 30, Number of single rooms 3, Number of double rooms 24, of which have 2 separate beds 23, of which have a double bed 1, of which are suitable as three-bed rooms 7, Number of suites (separate rooms) 3, Number of rooms with air conditioning 30, Hotel open all year round, Reception manned 24 hours a day, Earliest check-in 14:30, Latest check-out 11:30, Multilingual staff on hand 24 hours a day, English-speaking staff available during the day, English-speaking staff available at night, Hotel, City hotel, Business hotel, Art/design hotel, Boutique hotel, Trade fair/conference hotel, Sport/leisure hotel, Holiday hotel, child-friendly hotel, Certified Design Hotel, Gay and lesbian-friendly hotel, No-smoking room 30, Family rooms available 3, Children's beds/cots 2

Service times

Reception open:

0:00 AM to 24:00 PM

Reception manned at weekends:

0:00 AM to 24:00 PM

Earliest check-in:

2:30 PM

Latest check-out:

11:30 AM

365 . 00 EUR
Location and distance

Kralja Zvonimira 6, 21000 Split - Splitsko-Dalmatinska

Customer service management

Happy agents = happy customers

The agent experience matters

Support channels

Omnichannel support made-to-order

Great support for every channel, every customer.

Trends and insights

4 Crucial Trends for the 2018 Holiday Retail Season


Customer Service Metrics that Matter

Before you improve, you must measure.

How to hire the best customer service agents

Find the best talent to support your customers

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Analytics Customer Service Management Customer service metrics Support operations

We’ve all heard the phrase, “an ounce of prevention is worth a pound of cure.” When it comes to your help desk and your customers’ experience, this is so true. Some very simple reporting and analytics can show you what you need to do to help ensure your customers are happy. These can help you anticipate if things are going badly before they actually get bad.

But in the world customer support, Maison Margiela PeepToe Leather Pumps Discount Official Discount Cheap Atqaw2d
you can pay attention to are roughly 10 billion, give or take a few. Focusing on everything from employee performance, issue resolution, average handle time, and more, it can be difficult to know what you should be tracking and what you don't need to measure.

To help you get started, we put together a list of the most important help desk metrics to measure the health of your help desk.

1. New tickets

One of the most important metrics deals with the volume of incoming requests for support. A ticket creation report shows you the volume of support requests your support team is managing. Once you get a sense of how many your support team can handle in a day, week, or month, this metric will be incredibly important to plan staffing.

2. Ticket volume by support channel

We now work in a world where customers are in charge of how they want to contact you, be it by Discount Best Store To Get Free Shipping Exclusive Chloé Python amp; Karung Boots Geniue Stockist z8EXpV
. Each of these channels requires different types of staffing and skills. Being able to track this is vitally important to optimize the efficiency of your help desk and where you may need to move, train, or hire staff.

3. Support tickets solved

Are you able to keep up with demand? In a healthy help desk, be it for external customers or ITSM requests, your new and solved ticket trend lines should be parallel. By looking at these metrics every week, you can recognize if you are becoming consistently behind, or if certain weeks are just anomalies.

4. Response time and wait time

First response time (or average response time) is the time between a support request being created and the first public comment from a support agent. The longer this is, the more you risk having dissatisfied customers. Customers want, at least, an acknowledgement that someone has started the help process as within a reasonable amount of time of submitting their request. Plus, this information is very important to track if you publish guaranteed response times to make sure you’re living up to your promises.

Requester wait time is the cumulative time that a support request is unresolved while issues are being worked on. The information below shows a week over week comparison as an example. (Hint: There are 1,440 minutes in a day)

5. Resolution time

Metrics dealing with resolution time help you understand how long you're making customers wait for their issue to be resolved. First resolution time is the time from when a ticket is created to when it is first solved. Full resolution time is the time from when a support request is created to when it is solved for the last time. A growing gap in these numbers may mean that additional training is required to eliminate having to revisit the same problem multiple times.

6. Backlog

One of the most important things help desk managers care about is their backlog in their support queue. If more requests are coming than can be handled every week, you’re building a backlog. Providing a robust knowledge base or using business rules to automate tickets are great ways of dealing with backlog issues.

7. Predicted backlog

Looking at your predicted backlog can help you learn from the past and prepare for the future. Being able to see which teams or individuals are falling behind, as well as the expected increase or decrease of upcoming support request volume can help you effectively plan for the future.

8. Ticket distribution

An important thing for a support manager to look at is how support requests are distributed. This is where you can determine if there is any correlation between satisfaction scores and low first-time responses to support requests. Monitoring your distribution can alert you to a recurring problem with your product or service. If you see sudden spikes in the amount of support requests you are getting, a manager can investigate to see if there are underlying issues that need to be addressed.

9. Satisfaction ratings

A very important business metric is whether its customers are satisfied . Once the evaluation has been received, comprehensive metrics are surfaced through reports and dashboards to help decide determine if there are problems with your customer support organization.

10. Individual performance

It is important to identify which customer support agents are top performers and which need additional training . It’s also a great way to see which agents may be ready to take on more challenging requests and which might need to stay put or require additional training and resources.

Without measuring support metrics, you'll never be able to improve. Zendesk Explore lets your track and manage your most important analtytics from a single location.

Learn more about Zendesk Explore

See how you stack up against the competition, visit the Zendesk Benchmark

Thanks. Enjoy the read.
The ROI case for omnichannel support



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